ABN 86 107 957 826
1/126 Victoria Rd
Gladesville NSW 2111
1300 88 76 99 or 1300 88 95 11
02 8876 9700
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Please download the FSG & Fee Inserts document (V8.1.1)
Information published on this website has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in this document is General Advice and does not take into account any person’s particular investment objectives, financial situation and particular needs.
Before making an investment decision based on this advice you should consider, with or without the assistance of a qualified adviser, whether it is appropriate to your particular investment needs, objectives and financial circumstances. Past performance of financial products is no assurance of future performance.
Product Disclosure Statements contain information necessary for you to make a decision whether or not to invest in financial products mentioned on this website. You should also obtain and read this document prior to proceeding with any decision to purchase a financial product.
If you have a complaint about the service provided by us you should:
1. Let us know your concerns. We value your feedback and the opportunity to improve our service. In the first instance, please let us know your concerns. Alternatively, you can email or write setting out details of your complaint to:
Complaints regarding financial planning services e.g. Personal Insurance and Financial & Retirement Planning Services* provided to you – The Complaints Manager, PATRON Financial Advice Email: ProfessionalStandards@infocus.com.au; or Post: PO Box 1856, Sunshine Plaza QLD 4558; or Telephone (07) 5458 9400.
All other complaints to be directed to 1300 88 95 11.
2. If your complaint is related to a financial planning service, please outline the specific areas of service, which have not met with your satisfaction. Detail in your letter, as simply as possible, all the facts relating to your complaint and how you believe we can investigate and resolve this matter to your satisfaction.
3. We will investigate your complaint and will make every effort to ensure you receive a fair and prompt reply. PATRON will endeavor to resolve your complaint within 30 business days. We will keep you informed of what is happening to your complaint if this investigation cannot be resolved within this time.
Where the matter relates to a Superannuation and Risk Insurance Service*, and you remain unsatisfied with the initial outcome, you have the right to take the complaint to the Financial Ombudsman Service (FOS). PATRON is a member of the external complaints resolution scheme operated by FOS.
FOS provides free advice and assistance to customers not satisfied with the responses provided by member companies to their complaints. FOS may undertake an independent external investigation of the complaint or enquiry. Member companies like PATRON are bound by any decisions made by FOS. You can write to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001 or telephone toll free 1300 780 808.
* Financial planning services such as Personal Insurance and Financial & Retirement Planning Services are those services provided to you by our PATRON Authorised Representatives in line with their specific authorisations. If you have any questions, please do not hesitate to ask so that we can clarify who is responsible for the services you receive.
Finance for Life Pty Ltd ABN 86 107 957 826 is a Corporate Authorised Representative of PATRON Financial Services Pty Ltd (ABN 13 122 381 908) atf the PATRON Financial Trust (ABN 32 307 788 137) trading as PATRON Financial Advice who holds an AFSL No 307379.
This site is provided by Finance for Life Pty Ltd on an “as is” basis. Finance for Life Pty Ltd makes no representations or warranties of any kind express or implied, as to the operation of the site or the information, content, materials, or products included on this site.
To the full extent permissible by applicable law, Finance for Life Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Finance for Life Pty Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
This site is created and controlled by Finance for Life Pty Ltd in New South Wales, Australia. As such, the laws of New South Wales and Australia will govern these disclaimers, and terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, and terms and conditions at any time.
Should you choose to act on any of the information included in the website, you accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from or through it to the maximum permitted by law.
Finance for Life Pty Ltd limits any liability that cannot be excluded to restoring the service, re-supplying the material or refunding any amount paid to Finance for Life Pty Ltd for the service or material. Any products or services provided by Finance for Life Pty Ltd may be modified over time.
None of the information and data contained in this website nor any opinion expressed constitutes a specific recommendation to purchase or sell a financial product, or to provide financial product advice.
Finance for Life Pty Ltd and its associates is not engaged in rendering any legal or professional services by placing these general informational materials on this website. We are not Licenced tax agents.
Finance for Life Pty Ltd makes no representations or warranties about the accuracy or completeness of the information contained on this website. Any links provided to other server sites are offered as a matter of convenience and in no way are meant to imply that Finance for Life Pty Ltd endorses, sponsors, promotes or is affiliated with the owners of or participants in those sites, or endorses any information contained on those sites, unless expressly stated.
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